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5 articles

Everything you need to know about Ecletticos orders.


I never received a confirmation email. What should I do?

If you haven't received an order confirmation email, it is likely due to one of two things:. If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. I

I ordered multiple items, why did I only receive one?

Don't worry—the rest is still on the way!. If you have multiple products in your order, we may ship them in multiple packages due to the following reasons:. Different shipments will usually be delivered within a few days of each other, so be on the l

Wrong items sent

Sorry about that! If we sent you an incorrect item in your order, please contact us at [email protected] with your order number and a photo of the incorrect product you received by accident. We'll handle the issue ASAP!.

My order arrived damaged, how should I proceed?

If your order arrives damaged in any way or is incorrect, please contact us within 7 days from receiving your order at [email protected] with your order number in the subject line and a photo of the item’s condition. We will work together to res

Missing package

Do you see the "Delivered" status on your tracking but still haven't received your package? Try checking with your neighbors to see if the delivery driver didn't give it to them by mistake. Sometimes, USPS and other carriers will trigger the "Deliver