We are a team of designers who work with various different manufacturers to design and produce the products you see on our site (and more to come)!

Where are the products made?

To guarantee and increase the longevity of the glaze and ceramic it is preferable to hand wash all of our products rather than put them in the dishwasher. In particular, the Nepal, Atlas, and Drobak, which have wooden handles, must to be hand washed

How should I clean & care  for my product?

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Ecletticos

Everything you need to know about Ecletticos products.

Product

I never received a confirmation email. What should I do?

I ordered multiple items, why did I only receive one?

Wrong items sent

My order arrived damaged, how should I proceed?

Missing package

Orders

How can I track my order?

How long will it take to receive my order?

How much does shipping cost?

How long does shipping takes?

How long will my order take to arrive?

When will my order ship?

Shipping & Delivery

What is your return & refund policy?

How can I cancel/change my order ?

Returns & Cancellations

What payment methods do you accept?

Payment Methods

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

Product

Articles

Where are the products made?

How should I clean & care for my product?